This Privacy Policy outlines our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, both offline and online, including through our website, DoctorCertify.com. In this Privacy Policy, “us”, “we”, or “DoctorCertify” refers to DoctorCertify.com.
Introduction
This Privacy Policy explains how we collect, use, share, disclose, and protect personal information about the users of our services, including practitioners, end-users, and visitors to our website (collectively referred to as “you” or “users” in this Privacy Policy). Your use of and access to the services is subject to this Privacy Policy and our Terms of Use.
By using our services or by otherwise giving us your information, you agree to the practices and policies outlined in this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use our services or provide us with any of your information.
Personal Information We Collect
We may collect various types of personal information, including but not limited to:
Identity Information: Name, images, contact details (email address, mailing address, telephone number), marital status, age, date of birth, gender.
Financial Information: Payment mode details.
Demographic Information: Postcode, preferences, opinions, family, work, and education details.
Health Information: Medical and health records.
Technical Information: Browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and browsing behavior.
Other Information: Government ID proof, signature, customer survey responses, details of products and services provided to you, and any other personal information provided by you or a third party.
Collection and Use of Personal Information
We collect, hold, use, and disclose personal information for the following purposes:
– To enable you to access and use our website, associated applications, and social media platforms.
– To contact and communicate with you.
– For internal record keeping and administrative purposes.
– For analytics, market research, and business development, including improving our website, applications, and social media platforms.
– To run competitions and offer additional benefits to you.
– For advertising and marketing, including sending promotional information about our products and services and information about third parties that may be of interest to you.
– To comply with our legal obligations and resolve any disputes.
– To consider your employment application.
Disclosure of Personal Information
We may disclose personal information to:
– Third-party service providers to enable them to provide their services (e.g., IT services, data storage, web hosting, marketing, medical practitioners, payment systems).
– Our employees, contractors, and related entities.
– Business partners, sponsors, or promoters of any competition we run.
– Any third parties to whom our business or assets are transferred.
– Courts, tribunals, regulatory authorities, and law enforcement officers as required by law.
– Third parties to collect and process data, such as Google Analytics.
By providing us with personal information, you consent to the disclosure of your information to third parties who reside inside and outside your country of residence.
Data Protection and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
Your Rights and Controlling Your Personal Information
Choice and Consent: By providing personal information to us, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
Third-party Information: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy.
Restrict and Correct: You may restrict the collection or use of your personal information or request correction if you believe it is inaccurate, out-of-date, incomplete, or misleading.
Complaints: If you believe we have breached privacy laws and wish to make a complaint, please contact us. We will promptly investigate your complaint and respond to you in writing.
Unsubscribe: To unsubscribe from our email database or opt-out of communications, please contact us or use the opt-out facilities provided in the communication.
Cookies and Web Beacons
We may use cookies and web beacons on our website to improve your experience. Cookies help us analyze web traffic and track user behavior, while web beacons monitor user behavior and collect data about page views.
Links to Other Websites
Our website may contain links to other websites. We do not have any control over those websites and are not responsible for the protection and privacy of any information you provide while visiting those websites.
Amendments
We may update this Privacy Policy from time to time by publishing the amended policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Contact Us
For any questions or notices, please contact us at:
Email: care@doctorcertify.com
Thank you for trusting DoctorCertify.com with your personal information.
ALL ABOUT OUR REFUND AND CANCELLATION POLICY
DoctorCertify.com has a comprehensive refund policy. Below are some scenarios and details:
Refunds are provided when:
An underage user (<18 years) applies without a caretaker’s knowledge and before doctor consultation.
Proper medical history or current medical records are unavailable, and this is informed before the doctor consultation.
A user repeatedly requests certificates without treating the ailment.
A certificate is needed for insurance claims, government duty regularization, or medico-legal cases.
The doctor has not contacted the patient user.
Non-refundable products/services include standalone doctor consultations and digital certificates via WhatsApp. Refundable formats for Indian Medical Certificates incur a fee of INR 199/and for Form 1A, INR 250/-. International Medical Certificates incur a fee of $5. There are no refunds for non-refundable document formats or standalone online doctor consultations.
Users will not be entitled to refunds if:
A non-refundable product is chosen.
The user is unwilling to attend an online doctor consultation.
Booking a standalone online doctor consultation.
Missing the online appointment without canceling at least 60 minutes prior.
The doctor has attempted to contact the user three times without success.
The certificate has been issued.
Ailment claims are found incorrect or illegal.
Users contradict their medical condition details.
Failing to provide supporting documents after consultation.
Not responding to calls or emails for more than 7 days after booking.
The certificate is not issued after the consultation if the doctor is not satisfied.
To initiate a refund, email care@doctorcertify.com with your case details and invoice. Refunds will be processed within 72 working hours, Monday to Friday, 10 am to 6 pm. Refunds, if eligible, will be processed to the original mode of payment within 8-10 working days, depending on the payment gateway policies.